Who We Are?
We have been in business since 2005 and grown into a multi-product company with many retail locations across Canada . To ensure our continued growth we monitor market trends and adapt to the requirements of our clients. We not only look to improve but also are always expanding our product lines.

Since 2005, Uniway Computer has been providing computer sales and repairs, cell phone repairs and HID, LED headlight sales and services to clients throughout our Alberta, Saskatchewan, Manitoba and British Columbia locations. With Uniway, customers pay by the job, not by the hours. By utilizing this approach, our evaluation services allow us to properly determine what may be causing issues before beginning work and offer a complete solution.

We make available to you the most recognizable and trusted brands such as: Dell, HP, IBM, Lenovo etc, and many categories: laptops, desktops, LCDs etc. We are always adding to our catalogue, increasing the selection of refurbished electronics over time, to help you upgrade your computing needs at affordable price. We value every customer and work towards bringing only the best to them.

Customer Support
Please note that UNIWAY reserves the right to cancel any order due to stock availability or information errors. If you require assistance or have any questions, please contact us on our Customer Contact page.
What is a refurbished products?
A refurbished product is a pre-owned product that has been tested for most favorable performance and functionality while being covered by a specific warranty provided by the seller. It is ideal that the refurbished product is bought from an authorized seller. The refurbished products normally undergo rigorous quality and functionality tests before they are sold to the public. The main difference between "refurbished" and "used" products is that refurbished products have been tested and verified to function properly, and are thus free of defects while "used" products may or may not be defective.

All units are tested by our expert technical & production team before being made available for purchases.

Wholesale
Each unit has a max amount a customer can order online. This can be changed through request. You can contact us by email we can respond within 48 hours on your wholesale request
Warranty
We will provide standard 90 days of Warranty support beginning on the original purchase date for Laptops and Desktops, with a few exceptions which will be specified on the product page.

Any damages must be reported within 7 days of receiving the unit or it may not be returned or refunded.

For all inquires please send us an email at support@uniway.ca or use the Contact Us form. Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system.

UNIWAY Warranty will cover all costs related to parts and labor on defective hardware.

Accidental damage is not covered.

Products may not be returned for credit or refunds. All damages caused by the end-user will void the Warranty.

Computers shipped to UNIWAY with inadequate packaging are deemed potentially damaged and may restrict any and all future Warranty support for that computer.

UNIWAY will not provide reimbursements for unauthorized third party repairs.

Any parts or upgrades installed by the customer which were not included with the computer at the time of purchase must be removed prior to returning a computer to UNIWAY. If any such unauthorized third party parts are returned with a computer for Warranty service, UNIWAY will not be responsible for replacing or repairing these parts if they are lost, damaged, or defective.

UNIWAY is not responsible for any user data on any computer being returned for Warranty service. In the event that user data is lost, UNIWAY will not be liable in any way. It is the responsibility of the user to make regular backups of important data. UNIWAY Warranty will apply only to machines purchased for your use and cannot be transferred.

Proof of purchase: please have your original purchase invoice that include order number, date of purchase, your shipping address, and make/model of the computer. With this, we can determine when does the warranty end for this order.

Out of Warranty
We offer a repair service for our products that are no longer covered under the 90 days warranty. Please contact out local store for free estimate or contact us at support@uniway.ca
Repair Services Warranty
We offers a 90 days warranty on all parts and labor associated with the preceding repair. The limited warranty is made exclusively for the benefit of the original customer of the preceding repair, and as such, is non-transferable. This warranty covers manufacturer-related part defects on parts installed by UNIWAY only, and does not cover supplemental damage. Supplemental damage can be defined as any damage unrelated to the preceding repair, including, but not limited to physical damage or liquid damage to the device. Manufacturer-related defect symptoms may include one or more of the following: a spontaneous or abrupt decline in overall device functionality, touchscreen sensitivity, or LCD performance. Exclusions to this warranty include, but are not limited to, physical and/or liquid damage, game system reflows, batteries, accessories and soldered components. Liquid damage and subsequent physical damage which occurs after a completed repair will void this warranty. Additionally, this warranty is automatically voided in the event of a manufacturer software enhancement that adversely affects the functionality of the phone.

For any other repairs or products sold and not listed, please ask the salesperson for warranty information.

Tech Support
For items purchase from local store:

Please contact our local store, information can be found at Store Locations page or contact at support@uniway.ca For items purchase from www.uniway.ca:

Please contact at support@uniway.ca

Privacy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from uniwaysolutions.com (the “Site”). Personal information we collect When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. - [[INSERT DESCRIPTIONS OF OTHER TYPES OF TRACKING TECHNOLOGIES USED]] Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”. [[INSERT ANY OTHER INFORMATION YOU COLLECT: OFFLINE DATA, PURCHASED MARKETING DATA/LISTS]] When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. How do we use your personal information? We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and - When in line with the

preferences you have shared with us, provide you with information or advertising relating to our products or services.

- [[INSERT OTHER USES OF ORDER INFORMATION]]

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]

Sharing you personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads - Google:

https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

- [[INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED]]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

[[INSERT IF AGE RESTRICTION IS REQUIRED]] Minors The Site is not intended for individuals under the age of [[INSERT AGE]] .

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at SUPPORT@UNIWAY.CA or by mail using the details provided below:

UNIWAY COMPUTERS [Re: Privacy Compliance Officer] Uniway computer LTD , 3332 Parsons RD NW, Edmonton AB T6N 1B5, Canada

Shipping Policy
This Shipping Policy only applies to products or services that are listed on the UNIWAY website (the “Site”) as “Sold and

Shipped by UNIWAY” that will be shipped within Canada.

Shipping Options

Standard Shipping

Delivery within 2-7 business days.

Express Shipping

Delivery within 1-2 business days.

General Shipping Terms

These are UNIWAY’s General Shipping Terms that apply to all shipping options.

Delivery times are measured in business days. All orders are subject to a processing time of 1 business day prior to shipping. The estimated arrival date is not a guarantee of when the package will be delivered. We do not process orders on weekends or holidays. While UNIWAY and our shippers will make every effort to get your order to you within the allotted time. We do not deliver to PO boxes.

Refund Policy
Our return policy is 14 days after the customer receives the unit. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at SUPPORT@UNIWAY.CA

The manner of refund will be on the original method of payment you used. Payment card purchases will be refunded to the original payment card. Refunds generally occur within 7-10 business days of our receipt of the unit.

To return your product, you should mail your product to: Uniway computer LTD , 3332 Parsons RD NW, Edmonton AB T6N 1B5, Canada Or drop off at nearest local store.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Order Tracking
Once your order is shipped, our customer support staff will send you a tracking number by email to your email address in your account file. Please make sure your email address is correct. You can then go to either Canada Post or UPS to track your order. Please note that the tracking number is sent out the following day, and your order may already be out for delivery by the time you get the email.
Order and Pick up
Your online order will be confirmed and out online team member will contact you for options (COD payment only):

In-store pickup at the store of your choosing

Delivery to your door via courier (online payment required)

Pickup orders can be paid at store.

Mail in Services
1. Purchase our service or request a quote.

2. Our technician will call you for mail in services and sent repair form to you.

3. Our technician will call you upon acceptance of the package then generally start to diagnose your device. Please provide tracking number after you ship your device to us.

4. Provide a quote and time line. We will start repairing the device once accepted

5. Arrange payment and sent the device back to you.

Pick up Services
1. Purchase our service or request a quote.

2. Our technician will call you for pick time and sent repair form to you.

3. We will start repairing the device once we pick the device from you.

4. Provide a quote and time line.

5. Arrange payment and sent the device back to you.